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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Keep up the great work, second time of booking with you and we have yet again been really pleased with the service, knowledge and the products recommended.
Kirstie Loveridge
18th April 2018
James as always was very good
Sandeep Chauhan
17th April 2018
We had a great holiday and went to two destinations we would never have considered without Ski Safari - only downside was car hire return we seem to have been given an extra day of car hire we didn’t need
Julia Davis
17th April 2018
Very helpful from planning, choosing a hotel, organising ski hire and passes.
Alison Hosken
17th April 2018
If we could give an 11 we would! When I first spoke to James regarding our ski holiday, he listened to what we wanted and the holiday we ended up going on exceeded our expectations. When we had an issue with my daughter's name being spelt incorrectly Hannah and Victoria were fantastic in sorting it out for us. Thank you so much Ski Safari for our wonderful holiday, one which we will never forget.
Neyire Parry
17th April 2018
When we first enquired James was really good and then Hannah took over and sorted everything. One of our party got injured and Hannah has been brilliant helping out with the insurance claim.
Christopher Manning
17th April 2018
Brilliant - you did several changes at our request and were always lovely on the phone. This was the best ski holiday we have ever had in every way. Usually we book directly with hotels etc but the Ski Safari service saved us a LOT of work and we would go with you again for sure. THANKS!!
Andrew Jelly
17th April 2018
I have been really impressed with how you have helped tailor our previous holidays to our needs and personalise each trip, at no point did I feel pressured into making a decision I wasn't happy with and you always come up with options. That's why we've already booked next year's trip with you!
Caroline Saint
17th April 2018
Very knowledgable about resorts and accommodation - all well organised, excellent overall package.
Colin Smith
17th April 2018
Extremely friendly, knowledgeable and upfront staff. It they thought we are probably not making the right decision about our stay they would say so. Really appreciated.
Jana Svabova
16th April 2018
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