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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Fantastic service from initial queries, through to final booking. It was lovely to receive a phone call in Geilo to check we’d made our train connection after our flight had been delayed. Great service.
Prue Battle
12th January 2019
Excellent service. Our feedback regarding ski pass collection last year was taken on board and this year we didn’t have to wait in line. Similarly our request for specific ski instructors was forwarded and the school did everything they could to meet our requests.
Samantha Li-Fox
12th January 2019
Totally brilliant start to finish. No other way of explaining it.
Lance Tankard
12th January 2019
Everyone was great - I have only ever booked a 'package' once before and hated the whole thing. But I wouldn't hesitate to use Ski Safari again particularly to try somewhere different. Good knowledge and very approachable.
JANE STROBEL
12th January 2019
Excellent service.
Nicola Hopkins
11th January 2019
Excellent service. Well done.
Colleen McHugh
11th January 2019
Really helpful admin staff; package price was only a little more than booking direct and using Ski Safari to handle the whole trip (incl. transfers) took the stress out of organising the trip.
Alun Griffiths
11th January 2019
Just brilliant, so efficient and helpful. Keep going just as you are, we think you're fab, our 3rd holiday with you!
Jane Rees
11th January 2019
Service excellent.
Tim Slater
10th January 2019
The whole holiday was very good. The service from Ski Safari was excellent as always and they put together a great flight, transfer and accommodation package. Great Travel Agent and have been for the 4 years we have used them.
Mike Davidson
10th January 2019
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