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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

I think Ski Safari are sometimes let down by the hotel - e.g. hotel not having the correct room for us on arrival. All efforts were made by Victoria and team to sort this out for us though, so thank you!
Kirsten Spark
28th January 2019
Good
Lisa Wartnaby
26th January 2019
Very good. Good knowledge of resort, but most importantly you appeared to care that we had a good time and were efficient, dotting the i’s and crossing the t’s, with good attention to detail. Unfortunately other travel agents do not usually have these high standards!
Ian Mitchell
25th January 2019
This was my second trip with Ski Safari, and once again everything was fantastic. Ski Safari couldn't do enough for us, and they remain my number one choice for winter holidays. Counting down to the next one!
Kate Watson
25th January 2019
Andy was very efficient and knew the resort and went out of his way to accommodate our requests. The flights, transfers, ski hire and ski pass plus accommodation was all booked through Ski Safari and was good value.
Deborah Martin
25th January 2019
We had the most fantastic holiday and I was impressed with Ski Safari throughout! They were absolutely fabulous.
Maria Dunbar
23rd January 2019
Felt listened to and that Ski Safari did their very best to find our family a holiday that fitted all our needs. Expert, beginners and non skier - no easy task!
Marina Campbell
22nd January 2019
It was excellent and always quick to respond to any emails and calls. Thanks.
Helen Barbier
22nd January 2019
The only thing disappointing aspect of the holiday was the timing of the transfer to and from the resort and it would have been helpful to know this in advance.
colin carnachan
21st January 2019
We have booked our Canadian ski break since 2006 because of their excellent service which results in a seamless holiday with all the organisation completed before travel. There is also the comfort factor that if there are any problems during the stay, the agents are available to contact to resolve any difficulties. It is a reason why we always prefer to use agents as opposed to independent travell…
Debra Hurley
21st January 2019
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