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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

What can I say - Ski Safari - JUST THE BEST
nicky hudson
12th February 2019
It was really worth using Ski Safari to sort everything out and being on-hand to sort out any issues or questions throughout the process and while on holiday. Will definitely recommend to my friends.
Andrew Piscina
12th February 2019
Very professional, friendly and accommodating service. Right from my original enquiry through to the final booking......and in dealing with an urgent need to amend one aspect of it when one of our party realised he'd double-booked himself and so would need to join us 24 hours later(!)
Mark Coomber
12th February 2019
We wouldn't have come across Copper Mountain ourselves as it isn't offered as a destination with the major ski package companies and doesn't get much publicity in the UK, but it was brilliant. James' advice as to what it was like and whether it would suit our skiing (and our budget!) was good. At first, we had thought the cost of the trip was quite a lot (£1550 each), but in hindsight, and given t…
Amanda Heath
12th February 2019
The booking process and the service after booking was excellent as usual. The holiday pack is comprehensive and queries are answered quickly and precisely.
Jon Dunkelman
12th February 2019
I have used Ski Safari several times and they always manage to come up trumps. Personal service combined with good local knowledge makes your holiday run very smoothly.
Graham Melhuish
12th February 2019
An excellent service.
Sharon Atkinson
12th February 2019
Exceeded our expectations.
Sue Southcott
12th February 2019
Excellent service booking the holiday and post booking with travel packs etc. Sending the ski lip protector was a nice touch.
Chris Ngyou
11th February 2019
Excellent service from start to finish. Plenty of information given.
Donald (Stuart) Proud
11th February 2019
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