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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

You continue to give great recommendations and provide excellent value!!! This trip had completely different priorities to my previous ones and you still nailed the brief. Thanks again!
Emma Firestone
16th April 2019
Really happy with the service - personal and kept me up to date and advised of any changes.
Annabelle Bettesworth
16th April 2019
Really helpful, knowledgeable and easy to book through. Follow up communications were great too.
ed gray
16th April 2019
Brilliant service. Slightly mis sold on the level of activity available in April in ski resort. Othersiwe fantastic organisation. Seemless transfer between hotels. Excellently chosen hotels. Informed hotels that is was our honeymoon which enabled hotels to provide personal service and free upgrades!
Chris Lancaster
16th April 2019
Good quick booking with all our requirements met .
Kristina Willcocks
16th April 2019
Fantastic personalised service and everything went so smoothly.
Jennifer Sandum
15th April 2019
Staff couldn’t have been more helpful. Very well organised package of info with boarding cards, train tickets etc etc arrived 2 weeks before flight. Really impressed. One small hiccup which was sorted immediately on our return. Would highly recommend. Prompt replies to emails. Responsive to our requests. Resolved any issues quickly efficiently and without any fuss.
Trudi Dunn
15th April 2019
Very easy to deal with, providing a selection of options. Great personal service.
Serena Hampton
15th April 2019
Very impressed with the service experienced from booking the holiday all the way through to returning. Kept up to date with itinerary and receiving a call when on holiday to check everything was in order was a nice touch.
James Gaston
15th April 2019
I don't think it was 100% clear when i booked that the transfer to resort wouldn't be private and we would have to fit in with a timetable of pick up/ drop offs. Great after sales service from Emily, very efficient and helpful.
Jo Dean
15th April 2019
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