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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent service yet again from Andy Knights. Thank you
June Chinery
22nd April 2019
Excellent - particularly the salesman - Ross - he was fabulous.
Hannah Newton
22nd April 2019
We had a super time, at a place we would not have known about if not for Ski Safari.
William Watson
22nd April 2019
Debra Quantrill - Trysil - 08 April 2018
Great service. Will definitely use Ski Safari in the future. I find booking through Ski Safari stress free and easy!
Debra Quantrill
22nd April 2019
Victoria was happy to go and find out the answers to all the little questions we had before we booked, e.g. organising ski school.
Sophie Jamieson
22nd April 2019
Excellent! Especially dealing with all my questions and requests, thank you.
Felicity Carter
22nd April 2019
Always very happy with service. Consultants very knowledgeable and provide lots of information about resorts.
Lucy Palmer-Nortcliffe
22nd April 2019
We have been extremely impressed right from the start of our queries through the booking process and with all the communication regarding the holiday itself. We had a number of questions which were always promptly answered.
Alice Harber
22nd April 2019
Always very good comms (from Ross and Victoria). Good knowledge of resorts and good pricing generally.
Sally Booth
21st April 2019
We have used Ski Safari for a number of years now. James Rivers has always been extremely helpful in finding resorts and accommodation that will suit our group. He makes the whole process of organising a ski trip for a large group of adults very easy. I am in no doubt we’ll be booking again next year.
Christine Fowler
20th April 2019
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