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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Nothing is ever too much trouble for the Team to assist you in ensuring that you have made the right choice for your trip, obtaining value for money and ensuring that you are happy. The Team are always available and return calls and emails nothing is too much trouble for them and they are all so pleasant. Your service is far superior to that of your competitors and it is a pleasure to compliment y…
Fiona Chamberlain
25th April 2019
Helen was very helpful as was Sarah. Any queries were dealt with efficiently and by return.
Susanna Morgan
24th April 2019
Great experience from start to finish from the advice we received from Kevin to the details of the booking from Kathleen and everything going to plan.
Andy Fryer
23rd April 2019
The service has been exceptional. Highly recommended. We will be using Ski Safari again.
Susan Allott
23rd April 2019
Very organised. Replied promptly to any queries.
Louise Hake
23rd April 2019
The service is always attentive to what we want and prompt in response. It is efficient yet friendly.
John Sanders
23rd April 2019
Rupert was as outstanding as ever, he is a real asset to your business.
Graham Ponting
23rd April 2019
Really helpful and friendly over the phone when we were first making enquiries, follow up emails all good and quick responses to questions.
Candace Davies
23rd April 2019
Ross and Hannah were brilliant.
Sophie Goodall
23rd April 2019
Excellent advise and communication via email.
Fran Jarvis
23rd April 2019
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