Winter 20/21 FAQs
We've answered some of your most common questions about travel for winter 20/21.
We want to assure you that we're taking all possible steps to allow you to book your next ski holiday with confidence and flexibility. We encourage you to talk through any concerns you may have with our sales team who will be able to give you open and honest advice.
Winter 20/21 FAQs
Have a question that's not answered here? Email email@example.com or call 01273 224060.
As a team of dedicated skiers and snowboarders, we sincerely hope so. Towards the very end of the 2019/20 ski season, we were buoyed to see a few resorts across our programme reopen for some final spring turns, while others have since opened for summer activities. That includes summer skiing in resorts with access to glaciers such as Zermatt. We can also look to the southern hemisphere to see how resorts in Australia and New Zealand are managing their winter season. We are confident that we will be heading to the mountains next winter
It’s too early to know for sure the impact that coronavirus and social distancing will have on skiing in 2020/21, and restrictions are likely to vary greatly between destinations. However, as above, we can look at how resorts in the southern hemisphere are managing their ski seasons and also how resorts in our programme are managing their summer seasons.
It may be that restrictions have eased significantly by December, but here are some of the safety measures currently in place in resorts around the world:
- Social distancing encouraged
- Face coverings required in areas where social distancing is not possible (e.g. common areas in hotels, lift queues, shops)
- Managed lift queues (something that’s not normally an issue in our resorts)
- Reduced capacity on chairs and gondolas
- Increased cleaning procedures
- Reduced group activities
- Reduced capacity in restaurants, bars, facilities etc.
The amount and severity of the restrictions will largely depend on the current status in each destination. In New Zealand, resorts are starting to open with no restrictions at all.
Most of the resorts we sell already lend themselves to physical distancing, especially those that are already ‘off the beaten track’. We like to steer clear of the crowds of the mainstream European resorts, seeking quiet slopes and untouched powder, and our range of accommodation includes everything from self-catered condos and cosy cabins to spacious luxury hotels - ideal for staying safe.
You can, and we actively encourage it! With an increase in demand following months dreaming of travel, and possibly lower capacity due to social distancing, we expect prices to rise once things are relatively back to normal.
Book with confidence with our new Flexible Booking Policy. If you want to move or reschedule your trip, you can do so at any time with no amendment fees up until 10 weeks before your original travel date. You can change your destination, accommodation, flights, dates (including transferring your booking to winter 2021/22) or even swap your skis for wheels and change your trip to a Freedom Treks cycling holiday in 2021.
What's more, we're reduced our deposit from £200/£250pp to just £100pp so you'll have less to pay upfront and you can cancel at any time up to 30 September 2020 and receive your deposit back too.
Any money you pay to us is protected by our ATOL (No.4488) if you are booking a package that includes flights, or through ABTA (Y3035) if you book a package without flights. This means that if we were to fail as a business your 100% of your money would be protected. Read more about our financial protection.
If you cancel before 30 September 2020, your deposit will be refunded. If you cancel after 30 September 2020 but before your final balance is due (at 10 weeks before departure), you will lose your deposit. Any non-refundable supplier costs that were explained to you at the time of booking and paid in full will not be refunded. Within 10 weeks, there’s a sliding scale of charges. Full details can be found here. You should make sure you have travel insurance in place as soon as you book to cover those costs.
If the Foreign and Commonwealth Office (FCO) advises against all but essential travel from the UK to your holiday destination, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.
If your holiday can go ahead as planned but restrictions in the UK that would apply on your return make it impossible for you to travel, for example a requirement to quarantine, we will try to provide alternative options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.
If restrictions at your destination mean that your holiday there will be significantly affected, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.
Our new Flexible Booking Policy allows you to change your destination, accommodation, flights, dates (including transferring your booking to winter 2021/22) or even swap your skis for wheels and change your trip to a Freedom Treks cycling holiday in 2021. You can do so at any time with no amendment fees up until 8 weeks before your original travel date.
If you are concerned about travelling to a destination within 8 weeks of departure and there is no FCO advice against travel, please speak to us as soon as possible to discuss your options.
We are in constant communication with our airline, resort and accommodation partners to ensure that they are acting upon the latest guidance from their respective governments. We will not sell a holiday that we deem unsafe and we will do our best to keep you up to date with the current safety measures for your holiday before you travel, although we expect these to change regularly between now and the ski season.
If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will also make this clear to you before you travel.
During our UK office hours you can reach our team on +44 (0)1273 224060 and we will assist you however we can. We also have a dedicated emergency phone line for 24/7 out of hours support. If the FCO releases a travel warning about your destination while you are on holiday, we will be in contact as soon as we can to discuss your options, which may include curtailing your holiday if necessary.