Book with Confidence and Flexibility
We've changed our booking conditions to give you as much flexibility as possible
We can't predict what skiing and snowboarding will look like for winter 2020/21, but we can help you book your ski holiday with confidence with our new Flexible Booking Policy.
This will allow you to book now and lock in your preferred dates and accommodation at the best price, secure in the knowledge that you can make changes if needed and even have your deposit refunded if things change this summer.
We've lowered our deposit to £100pp
We've reduced our deposit to just £100pp so you'll have less to pay upfront.
Your deposit is refundable up to 30 September 2020
For new bookings from 01 July, receive a full refund, including your deposit, if you choose to cancel your holiday before 30 September 2020.
We've removed our amendment fees
If you want to move or reschedule your trip, you can do so at any time and we won’t charge amendment fees, right up until your final balance is due. You can change your destination, accommodation, flights, dates (including transferring your booking to winter 2021/22) or even swap your skis for wheels and change your trip to a Freedom Treks cycling holiday in 2021. Where the new holiday costs more, the difference will be added to your final balance. Where the holiday costs less, you will pay the lower amount. Either way, we won’t add any further fees. Once your balance has been paid, amendment fees will apply.
Terms and conditions apply:
There are some restrictions on this Flexible Booking Policy, depending on which suppliers are involved in your booking and their individual booking conditions. For example, some flights require full payment at the time of booking or prior to the main holiday balance due date and some lift pass early booking offers require immediate payment. Any services paid for at the time of booking will be in addition to your deposit and are non-refundable. This will be carefully explained to you during the booking process.
This Flexible Booking Policy applies to all new bookings confirmed from 01 July 2020 to 31 August 2020 and should be read in conjunction with our full booking conditions. Where there is a conflict with those booking conditions - for example, the deposit amount under ‘Booking your holiday’ and the amendment fee and cancellation schedules under section A of ‘Amendments, transfers or cancellation’ - the terms of this policy will prevail.
Any money you pay to us is protected, as it always has been since we started in 1996
Any money you pay to us is protected by our ATOL (No. 4488) if you are booking a package that includes flights, or through ABTA (Y3035) if you book a package without flights. This means that if we were to fail as a business your money would be protected. Read more about our financial protection.
Our personal service is guaranteed
We promise to continue to offer our award-winning personal service to all of our customers. This means you will always be able to speak to the same person dealing with your booking should you have any questions at any time - no waiting on the phone to be dealt with by a call-centre. We have built our business on the service we provide for our customers, which is perhaps more important now than it has ever been. Read more about our service.