COVID-19 FAQs

What happens if your holiday is affected by coronavirus

We want to assure you that we're taking all possible steps to allow you to book your next ski holiday with confidence and flexibility.

We've answered some of your most common questions about travel for winter 20/21 but we encourage you to get in touch to talk through any concerns you may have.

Call us on 01273 224060 or email info@skisafari.com for open and honest advice from our team.

Will I be able to ski next winter?

As a team of dedicated skiers and snowboarders, we sincerely hope so. Towards the very end of the 2019/20 ski season, we were buoyed to see a few resorts across our programme reopen for some final spring turns, while others have since opened for summer activities. That includes summer skiing in resorts with access to glaciers such as Zermatt.

We are keeping a close eye on advice from the Foreign, Commonwealth & Development Office (FCDO) and will be proactively speaking to customers we believe will be affected prior to their holiday. For the latest advice, please visit https://www.gov.uk/foreign-travel-advice.

What will a ski holiday look like next winter?

It’s too early to know for sure the impact that coronavirus and social distancing will have on skiing in 2020/21, and restrictions are likely to vary greatly between destinations. However, as above, we can look at how resorts are managing their summer seasons, including those with summer skiing. These resorts will have had nine months to review their processes to operate in the safest way possible.

It may be that restrictions have eased significantly by December, but here are some of the safety measures currently in place in resorts around the world:

  • Social distancing encouraged
  • Face coverings required in areas where social distancing is not possible (e.g. common areas in hotels, lift queues, shops)
  • Managed lift queues (something that’s not normally an issue in our resorts)
  • Reduced capacity on chairs and gondolas
  • You may need to pre-book your ski days ahead of travelling in more popular resorts, we can help you with this when booking your lift pass
  • Increased cleaning procedures
  • Reduced group activities
  • Reduced capacity in restaurants, bars, facilities etc.

The amount and severity of the restrictions will largely depend on the current status in each destination.

Most of the resorts we sell already lend themselves to physical distancing, especially those that are already ‘off the beaten track’. We like to steer clear of the crowds of the mainstream European resorts, seeking quiet slopes and untouched powder, and our range of accommodation includes everything from self-catered condos and cosy cabins to spacious luxury hotels - ideal for staying safe.

Can I book now for winter 2020/21?

You can, and we actively encourage it! With an increase in demand following months dreaming of travel, and possibly lower capacity due to social distancing, we expect prices to rise once things are relatively back to normal.

Right now prices are very good for this time of year, and our Flexible Booking Policy means a lower £100pp deposit and no amendment fees before your final balance is due. Plus, your money is always protected through ATOL or ABTA.

What happens if I am unable to travel due to restrictions in the UK?

If the Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel from the UK to your holiday destination, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

If your holiday can go ahead as planned but restrictions in the UK that would apply on your return make it impossible for you to travel, for example a requirement to quarantine, we will try to provide alternative options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if I am unable to travel due to restrictions in my destination?

If restrictions at your destination mean that your holiday there will be significantly affected, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

What are the current restrictions on travel to my destination?

We will try to keep this section up to date but for the latest advice, please visit https://www.gov.uk/foreign-travel-advice.

Norway

  • Norway is exempt from the FCDO advice against all non-essential international travel.
  • Travellers normally resident in the UK may enter Norway but are required to self-quarantine for 10 days.

Sweden

  • Sweden is exempt from the FCDO advice against all non-essential international travel.
  • There is no general quarantine obligation for travellers entering Sweden from the UK.

Swtizerland

  • The FCDO currently advises against all but essential travel to Switzerland.
  • From 28 September, travellers who have visited the UK in the past 10 days will be required to quarantine for 10 days on entry to Switzerland, regardless of nationality.

Canada

  • Canada is exempt from the FCDO advice against all non-essential international travel.
  • Entry to Canada is limited, except for Canadian citizens and permanent residents or their immediate families (exceptions apply), temporary foreign workers, and some international students.
  • If you’re eligible to enter Canada, you will need to self-isolate for 14 days after arrival.

USA

  • The FCDO currently advises against all but essential travel to the USA.
  • British nationals cannot enter the USA if they have been in the UK, Ireland, Schengen zone, Iran, Brazil or China within the previous 14 days.
  • If you are eligible to enter the USA you must be prepared to self-isolate for up to 14 days after arrival.

Japan

  • Japan is exempt from the FCDO advice against all non-essential international travel.
  • Arrivals who have been in the UK and other select countries in the last 14 days are currently unable to enter Japan, other than in exceptional circumstances, such as residents returning to Japan.
  • Japan has suspended its visa waiver system for anyone travelling on a British passport. Single and multiple entry visas issued prior to 20 March also remain suspended.
  • All passengers who arrive in Japan will be required to undergo a coronavirus screening test and are required to self-isolate for 14 days on arrival at a designated location (such as a hotel or your own home) and avoid using public transport.

South Korea

  • South Korea is exempt from the FCDO advice against all non-essential international travel.
  • All arrivals, regardless of nationality and length of stay, are required to be tested for coronavirus (COVID-19) and to undergo quarantine for 14 days.
  • If you show coronavirus symptoms on arrival you will be tested. If you test positive you will be isolated and treated at a hospital or community treatment centre.

What happens if I have COVID-19 or have been asked to self-isolate and I'm due to travel?

If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you're due to travel within 14 days, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if my area is in local lockdown and I'm due to travel?

If your area is in local lockdown when you're due to depart, and the FCDO is not advising against all but essential travel, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

If I’m concerned about travelling to a destination, can I change my holiday?

Our Flexible Booking Policy allows you to change your destination, accommodation, flights, dates (including transferring your booking to winter 2021/22) or even swap your skis for wheels and change your trip to a Freedom Treks cycling holiday in 2021. You can do so at any time with no amendment fees up until 10 weeks before your original travel date.

If you are concerned about travelling to a destination within 10 weeks of departure and there is no FCDO advice against travel, please speak to us as soon as possible to discuss your options.

What can I do if I’m concerned about my safety while on holiday?

During our UK office hours you can reach our team on +44 (0)1273 224060 and we will assist you however we can. We also have a dedicated emergency phone line for 24/7 out of hours support. If the FCDO releases a travel warning about your destination while you are on holiday, we will be in contact as soon as we can to discuss your options, which may include curtailing your holiday if necessary.

Is my money safe if I book with Ski Safari?

Any money you pay to us is protected by our ATOL (No.4488) if you are booking a package that includes flights, or through ABTA (Y3035) if you book a package without flights. This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.

What steps are you taking to ensure safe travel?

We are in constant communication with our airline, resort and accommodation partners to ensure that they are acting upon the latest guidance from their respective governments. We will not sell a holiday that we deem unsafe and we will do our best to keep you up to date with the current safety measures for your holiday before you travel, although we expect these to change regularly between now and the ski season.

If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will also make this clear to you before you travel.