COVID-19 FAQs

What happens if your holiday is affected by coronavirus

We want to assure you that we're taking all possible steps to allow you to book your next ski holiday with confidence and flexibility.

We've answered some of your most common questions but we encourage you to get in touch to talk through any concerns you may have.

Call us on 01273 224060 or email info@skisafari.com for open and honest advice from our team.

Can I book now for winter 2021/22?

You can, and it’s a great time to book! Many resorts and airlines have held their rates with savings of up to 50%, and we expect record demand after so many missed out on their ski fix this winter. View our 2021/22 early booking offers or call us on 01273 224060 for a tailor-made price.

Will I be able to ski in winter 2021/22?

Based on the UK Government’s roadmap, which saw international travel start to reopen from 17 May, and the fantastic efforts of the vaccination programme, we are confident that by winter 2021/22 we’ll be back on the slopes.

Although travel from the UK was not possible last winter, ski resorts across our programme opened for domestic skiers and cannot wait to welcome back their international guests.

We will continue to keep a close eye on advice from the Foreign, Commonwealth & Development Office (FCDO) and advise customers accordingly. For the latest travel advice, please visit https://www.gov.uk/foreign-travel-advice.

What will a ski holiday look like in 2021/22?

Things have looked a little different in and around resorts last winter, but we expect next season to look more normal. Some safety measures may still be in place, but the feeling of freedom you get once out on the slopes in the open air is unlikely to ever change.

Here are some of the safety measures in place for winter 2020/21, some of which may continue into next winter:

  • Social distancing encouraged
  • Face coverings required in areas where social distancing is not possible (e.g. common areas in hotels, lift queues, shops)
  • Managed lift queues (something that’s not normally an issue in our resorts)
  • Reduced capacity on chairs and gondolas
  • You may need to pre-book your ski days or parking ahead of travelling in more popular resorts, we can help you with this when booking your lift pass
  • Increased cleaning procedures
  • Reduced group activities
  • Reduced capacity in restaurants, bars, facilities etc.

The amount and severity of the restrictions will largely depend on the current status in each destination.

Most of the resorts we sell already lend themselves to physical distancing, especially those that are ‘off the beaten track’. We like to steer clear of the crowds of the mainstream European resorts, seeking quiet slopes and untouched powder, and our range of accommodation includes everything from self-catered condos and cosy cabins to spacious luxury hotels - ideal for staying safe.

What happens if I am unable to travel due to restrictions in the UK?

We hope that restrictions will largely be lifted by winter 2021/22, but if the Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel from the UK to your holiday destination, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

If your holiday can go ahead as planned but restrictions in the UK that would apply on your return make it impossible for you to travel, for example a requirement to quarantine, we will try to provide alternative options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if I am unable to travel due to restrictions in my destination?

If restrictions at your destination mean that your holiday there will be significantly affected, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

What happens if I have COVID-19 or have been asked to self-isolate and I'm due to travel?

If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you're due to travel within 14 days, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if my area is in local lockdown and I'm due to travel?

If your area is in local lockdown when you're due to depart, and the FCDO is not advising against all but essential travel, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

If I’m concerned about travelling to a destination, can I change my holiday?

Our Flexible Booking Policy allows you to change your destination, accommodation, flights, dates (including transferring your booking to winter 2022/23) or even swap your skis for wheels and change your trip to a Freedom Treks cycling holiday in 2022. You can do so at any time with no amendment fees up until 10 weeks before your original travel date.

If you are concerned about travelling to a destination within 10 weeks of departure and there is no FCDO advice against travel, please speak to us as soon as possible to discuss your options.

What can I do if I’m concerned about my safety while on holiday?

During our UK office hours you can reach our team on +44 (0)1273 224060 and we will assist you however we can. We also have a dedicated emergency phone line for 24/7 out of hours support. If the FCDO releases a travel warning about your destination while you are on holiday, we will be in contact as soon as we can to discuss your options, which may include curtailing your holiday if necessary.

Is my money safe if I book with Ski Safari?

Any money you pay to us is protected by our ATOL (No.4488) if you are booking a package that includes flights, or through ABTA (Y3035) if you book a package without flights. This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.

What steps are you taking to ensure safe travel?

We are in constant communication with our airline, resort and accommodation partners to ensure that they are acting upon the latest guidance from their respective governments. We will not sell a holiday that we deem unsafe and we will do our best to keep you up to date with the current safety measures for your holiday before you travel, although we expect these to change regularly.

If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will also make this clear to you before you travel.