COVID-19 FAQs

What happens if your holiday is affected by coronavirus

We want to assure you that we're taking all possible steps to allow you to book your next ski holiday with confidence and flexibility.

We've answered some of your most common questions about travel for winter 20/21 but we encourage you to get in touch to talk through any concerns you may have.

Call us on 01273 224060 or email info@skisafari.com for open and honest advice from our team.

Will I be able to ski this winter?

As a team of dedicated skiers and snowboarders who are sorely missing the mountains, we sincerely hope so. Most resorts across our programme are now open or are planning to open very soon, the main issue for UK skiers is restrictions on international travel.

We are keeping a close eye on advice from the Foreign, Commonwealth & Development Office (FCDO) and will be proactively speaking to customers we believe will be affected prior to their holiday. For the latest advice, please visit https://www.gov.uk/foreign-travel-advice.

What will a ski holiday look like this winter?

The feeling of freedom you get once out on the slopes in the open air is unlikely to ever change, but things may look a little different in and around resorts this winter.

Here are some of the safety measures currently in place:

  • Social distancing encouraged
  • Face coverings required in areas where social distancing is not possible (e.g. common areas in hotels, lift queues, shops)
  • Managed lift queues (something that’s not normally an issue in our resorts)
  • Reduced capacity on chairs and gondolas
  • You may need to pre-book your ski days or parking ahead of travelling in more popular resorts, we can help you with this when booking your lift pass
  • Increased cleaning procedures
  • Reduced group activities
  • Reduced capacity in restaurants, bars, facilities etc.

The amount and severity of the restrictions will largely depend on the current status in each destination.

Most of the resorts we sell already lend themselves to physical distancing, especially those that are already ‘off the beaten track’. We like to steer clear of the crowds of the mainstream European resorts, seeking quiet slopes and untouched powder, and our range of accommodation includes everything from self-catered condos and cosy cabins to spacious luxury hotels - ideal for staying safe.

What happens if I am unable to travel due to restrictions in the UK?

If the Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel from the UK to your holiday destination, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

If your holiday can go ahead as planned but restrictions in the UK that would apply on your return make it impossible for you to travel, for example a requirement to quarantine, we will try to provide alternative options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if I am unable to travel due to restrictions in my destination?

If restrictions at your destination mean that your holiday there will be significantly affected, we will contact you as soon as possible to discuss your options, including changing your destination or postponing to a different date. If we are unable to provide a solution you’re happy with, we will provide a full refund.

What are the current restrictions on travel to my destination?

We will try to keep this section up to date but for the latest advice, please visit https://www.gov.uk/foreign-travel-advice.

CountryFCDO Advice Against Travel?Are Borders Open to the UK?Quarantine on Arrival?Quarantine on Return?
NorwayNoNo10 days + testNo
SwedenYesNo7 days + test10 days
SwitzerlandYesNo10 days10 days
CanadaYesNo14 days + test10 days
USAYesNo14 days + test10 days
JapanNoNo14 days + testNo
South KoreaNoNo14 days + testNo

Norway

  • From 1 January 2021 UK nationals are no longer classified as EU/EEA nationals and will not be allowed to visit Norway unless they meet certain exceptions. Please see the UDI website for more detail on these exceptions.
  • In addition to existing restrictions, all travellers from the UK must present a negative COVID-19 test certificate upon arrival in Norway, taken less than 72 hours before entry, and must then spend the first ten days in Norway in quarantine.
  • You are not required to self-isolate on return to the UK from Norway.

Sweden

  • The FCDO advises against all but essential travel to the whole of Sweden based on the current assessment of COVID-19 risks.
  • In light of the new variant of COVID-19 found in the UK, the Swedish government has imposed restrictions on travel from the UK to Sweden. A temporary entry ban applies to all passengers arriving from the UK from 21 December 2020 to 21 January 2021 or until further notice.
  • All passengers arriving in Sweden from the UK since 12 December should self-isolate for seven days and take a PCR test on the day of arrival and after five days.
  • You are required to self-isolate for 10 days on return to the UK from Sweden.

Switzerland

  • The FCDO advises against all but essential travel to the whole of Switzerland based on the current assessment of COVID-19 risks.
  • Due to COVID-19 restrictions, travellers from the UK are not permitted to enter Switzerland.
  • Travellers from the UK who have an exemption must quarantine for 10 days from arrival.
  • You are required to self-isolate for 10 days on return to the UK from Switzerland.

Canada

  • The FCDO advises against all but essential travel to the whole of Canada based on the current assessment of COVID-19 risks.
  • Entry to Canada is limited, except for temporary foreign workers, most international students, Canadian citizens and permanent residents or their immediate and extended families, provided they remain in Canada for 15 days or more.
  • If you’re eligible to enter Canada, you will need to self-isolate for 14 days after arrival, and from 7 January, prior to departure you must present the airline with a negative test performed within 72 hours of boarding your flight.
  • You are required to self-isolate for 10 days on return to the UK from Canada.

USA

  • The FCDO advises against all but essential travel to the whole of the USA based on the current assessment of COVID-19 risks.
  • British nationals cannot enter the USA if they have been in the UK, Ireland, Schengen zone, Iran, Brazil or China within the previous 14 days.
  • If you are eligible to enter the USA you must be prepared to self-isolate for up to 14 days after arrival.
  • If you are flying to the US from the UK on or after 28 December, you must test negative via PCR or Antigen test no more than 72 hours before your departure from the UK. You must provide your airline with written documentation of your lab test result. You should check the process with your airline before travelling.
  • You are required to self-isolate for 10 days on return to the UK from the USA.

Japan

  • Short-term visitors who have been in the UK and other select countries in the last 14 days are currently unable to enter Japan, unless in exceptional circumstances.
  • From 24 December for travel from the United Kingdom, and from 28 December for travel from elsewhere, new entry to Japan by foreign nationals will not be permitted. This also applies to foreign nationals in possession of visas issued since 1 October under the previous Global Residence Track.
  • Japan has also suspended its visa waiver system for anyone travelling on a British passport. Single and multiple entry visas issued prior to 20 March also remain suspended.
  • Non-Japanese nationals who arrive in Japan will be required to undergo a coronavirus screening test and are required to self-isolate for 14 days on arrival at a designated location (such as a hotel or your own home) and avoid using public transport. You will also need to provide written evidence of a negative COVID-19 test result conducted within 72 hours of your flight departure time, and will be asked to install a Covid-19 tracking app if arriving from the UK.
  • If you are coming from the UK, you will also be required to spend the first 3 days of your self-isolation in a government-provided facility, with a further screening test on the third day. You will be asked to install a Covid-19 tracking app if arriving from the UK.
  • You are not required to self-isolate on return to the UK from Japan.

South Korea

  • On 23 December the Government of the Republic of Korea announced that direct flights from UK to South Korea will be temporarily suspended until 7 January 2021.
  • From 1 January 2021, all arrivals entering South Korea from the UK will be required to provide a negative PCR test declaration, issued within 48 hours of departure.
  • All arrivals, regardless of nationality and length of stay, are also required to be tested for coronavirus (COVID-19) and to undergo quarantine for 14 days after arriving in South Korea.
  • If you show coronavirus symptoms on arrival you will be tested. If you test positive you will be isolated and treated at a hospital or community treatment centre.
  • You are not required to self-isolate on return to the UK from South Korea.

What happens if I have COVID-19 or have been asked to self-isolate and I'm due to travel?

If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you're due to travel within 14 days, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

What happens if my area is in local lockdown and I'm due to travel?

If your area is in local lockdown when you're due to depart, and the FCDO is not advising against all but essential travel, please speak to us as soon as possible to discuss your options. If we are unable to provide a solution you’re happy with, you will have to cancel your holiday. Our booking conditions will apply and you will lose your deposit and have to pay a cancellation charge. You may be able to make a claim on your travel insurance policy and we will provide any documents needed for that.

If I’m concerned about travelling to a destination, can I change my holiday?

Our Flexible Booking Policy allows you to change your destination, accommodation, flights, dates (including transferring your booking to winter 2021/22) or even swap your skis for wheels and change your trip to a Freedom Treks cycling holiday in 2021. You can do so at any time with no amendment fees up until 10 weeks before your original travel date.

If you are concerned about travelling to a destination within 10 weeks of departure and there is no FCDO advice against travel, please speak to us as soon as possible to discuss your options.

What can I do if I’m concerned about my safety while on holiday?

During our UK office hours you can reach our team on +44 (0)1273 224060 and we will assist you however we can. We also have a dedicated emergency phone line for 24/7 out of hours support. If the FCDO releases a travel warning about your destination while you are on holiday, we will be in contact as soon as we can to discuss your options, which may include curtailing your holiday if necessary.

Is my money safe if I book with Ski Safari?

Any money you pay to us is protected by our ATOL (No.4488) if you are booking a package that includes flights, or through ABTA (Y3035) if you book a package without flights. This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.

What steps are you taking to ensure safe travel?

We are in constant communication with our airline, resort and accommodation partners to ensure that they are acting upon the latest guidance from their respective governments. We will not sell a holiday that we deem unsafe and we will do our best to keep you up to date with the current safety measures for your holiday before you travel, although we expect these to change regularly.

If we believe that safety measures will affect your holiday (e.g. services or facilities not open) then we will also make this clear to you before you travel.

Can I book now for winter 2021/22?

You can! Many resorts and airlines have held their rates from this winter with savings of up to 50%, and we expect record demand following a year of limited travel. View our 2021/22 early booking offers or call us on 01273 224060 for a tailor-made price.