Customer Questionnaire Winter 07/08

We take customer feedback very seriously and would be grateful if you could complete the following questionnaire so that we can improve the service we offer. If you rate any area average or poor please give your reasons and any suggestions you may have in the General Comments at the bottom of the form.


Your Details (* required fields)

* Name:
  Booking Ref:
  Postcode:

Questions

Excellent Good Average Poor
1. Holiday Advice
How well were you advised on your itinerary?
2. Quality of service
How efficient was the administration of your holiday?
3. Brochure
How do you rate our brochure? Any comments? Any improvements?
4. Website
How do you rate our website? Any comments? Any improvements?
5. Price
Please rate your holiday in terms of value for money.
6. Airlines
Which airline did you travel with? How would you rate it?
7. Accommodation
Which properties did you stay at? How would you rate them?
8. Car hire/Transfers/Rail
How would you rate your ground transportation?
If you hired a car, please state which company you used.
9. Your Itinerary
If you were on a self-drive trip how would you rate the itinerary in terms of :
  • Choice of resorts

  • Scenery/enjoyable drives

  • Ease of navigation
10. The Ski Safari Travel Pack
Please rate your pre-departure the travel pack.
Are there any improvements we could make?
General Comments & Suggestions:

Holiday Score

Please give your holiday a score out of 10 to indicate your overall level of satisfaction: /10
Please give Ski Safari a score out of 10 to indicate your overall level of satisfaction: /10
Would you travel with Ski Safari again?:
How did you hear about Ski Safari?
What influenced you to book your holiday through Ski Safari?

Other:
Would the environmental policy of a hotel or resort influence your choice of holiday destination?
What could we do better? Are there any improvements we could make or new services we could offer?
What other types of holiday do you go on and where? Eg. golf, sailing/ watersports, walking, cruises....

Recommend us to a Friend?

Do you know of anyone else who might be interested in receiving our brochure? Please give their names & addresses below - we will not use the details you provide for any other purpose.

Overseas Property Investment?

Our new overseas property service - www.skisafariproperty.com - assists customers looking to buy ski property for their own use and/ or investment purposes in Canada, USA and Japan.

Would you be interested in receiving further details? If so, which countries or resorts are you interested in?

Please share your holiday feedback and experiences with other customers:

We'd really appreciate it if you could spare a couple of minutes to share your holiday feedback online.
Simply navigate to your resort and property and follow the instructions to:
  • Add resort & property reviews
  • Add/reply to forum messages
  • Add your holiday photos & videos

Thank you for your time and we hope you choose to travel with Ski Safari in the future.



The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 4488. ATOL Protection extends primarily to customers who book and pay in United Kingdom. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For futher information, visit the ATOL web site at www.atol.org.uk. For holidays that do not include flights, you are protected by Tour Operator Failure Cover Insurance.