Holiday Questionnaire 12/13

We would really appreciate your holiday feedback!

We take customer feedback very seriously and would be grateful if you could spare a few minutes to complete the following questionnaire so that we can improve the service we offer.

As a thank you, everyone who completes a questionnaire will be entered into a draw to win £250 off their next Ski Safari holiday (terms & conditions).

Thank you for your time.

Your Details (* required fields)

* Name:

* Booking Ref:

(this can be found in the email we sent with the link to this form)

* Postcode:

* Email:

Please tick if you would like to receive our monthly news & offers by email.

Your Feedback

	Excellent	Good	Average	Poor
1. Holiday Advice How well were you advised on your itinerary before booking?
2. Quality of service How efficient was the administration of your holiday after booking?
3. Newsletters How do you rate our newsletters (printed and/or email)? If you did not see our newsletters please put ‘did not use’ in the box below.

4. Website How do you rate our website? Any comments or improvements we could make?

5. Price Please rate your holiday in terms of value for money.
6. Airlines Which airline did you travel with? How would you rate it? Any feedback?
Click here if you used more than one airline
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7. Resort Which resort did you stay at? How would you rate it? Any feedback?
Click here to rate another resort or city stay
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8. Accommodation Which property did you stay at? How would you rate it? Any feedback?
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9. Car hire/Transfers/Rail How would you rate your ground transportation? Any feedback? If you hired a car, which company did you use?
10. Multi-resort Ski Safaris If you went on a Ski Safari, which one did you do? How would you rate it?

Any feedback on your trip?
11. The Ski Safari Travel Pack Please rate your pre-departure travel pack. Can we make any improvements?

General Comments & Suggestions:

Holiday Score

Please give your holiday a score out of 10 to indicate your overall level of satisfaction:	/10
Please give Ski Safari a score out of 10 to indicate your overall level of satisfaction:	/10
Would you travel with Ski Safari again?:	YesNoMaybe
How did you hear about Ski Safari?
What influenced you to book your holiday through Ski Safari?
Service Knowledge Special Offer Price Advertising Recommendation Other
What could we do better? Are there any improvements we could make or new services we could offer?

Do you know of anyone else who might be interested in receiving our newsletters? Please give their names, addresses and/or email addresses below – we will not use the details you provide for any other purpose.

Other Holidays With Us

Did you know that we also offer cycling holidays in Europe?
Over 190 guided or self-guided cycling tours in 24 countries with bike and boat options. Explore beautiful towns and countryside at a leisurely pace while we take care of your luggage!
Would you like to hear more about these holidays?	Yes, please send me the Freedom Treks monthly enewsletterNo, thank you

Online Reviews:

We'd really appreciate it if you could share your holiday feedback and experiences with other customers by writing a review below. These will be displayed on the 'Reviews' page on the relevant resort/city/property/ski safari page on our website.

As a thank you, for every review you write, we'll enter you into a separate 'Reviews' draw to win £100 off your next Ski Safari holiday (terms & conditions).

Please add as many reviews as you like - just click on the links below to open up a review box then click the 'Submit' button at the bottom of the form to submit both your questionnaire and reviews.

Review a Resort and/or City Stay

Review a Property

Review a Ski Safari road trip

Review Ski Safari's service

Thank you for your time and we hope you choose to travel with Ski Safari in the future.

Key Links

Ski Holidays

Ideas

Extra Info

Summer holidays from the same team

Cycling holidays in Europe

Your money is safe with us:

100% financial protection

The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 4488. ATOL Protection extends primarily to customers who book and pay in United Kingdom. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL web site at www.atol.org.uk. For holidays that do not include flights, you are protected by our ABTA bond.