Customer Questionnaire Winter 11/12

We take customer feedback very seriously and would be grateful if you could spare a few minutes to complete the following questionnaire so that we can improve the service we offer.

Thank you for your time.


Your Details (* required fields)

* Name:
* Booking Ref: (this can be found in the email we sent with the link to this form)
* Postcode:
* Email: Please tick if you would like to receive our monthly news & offers by email.

Your Feedback

Excellent Good Average Poor
1. Holiday Advice
How well were you advised on your itinerary?
2. Quality of service
How efficient was the administration of your holiday?
3. Brochure
How do you rate our brochure? If you did not see our brochure please put ‘did not use’ in the box below.
Many companies no longer produce a brochure, should we continue to produce one?
4. Website
How do you rate our website? Any comments or improvements we could make?
5. Price
Please rate your holiday in terms of value for money.
6. Airlines
Which airline did you travel with? How would you rate it? Any feedback?




Click here if you used more than one airline



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7. Resort
Which resort did you stay at? How would you rate it? Any feedback?




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8. Accommodation
Which property did you stay at? How would you rate it? Any feedback?




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9. Car hire/Transfers/Rail
How would you rate your ground transportation? Any feedback?
If you hired a car, which company did you use?

10. Multi-resort Ski Safaris
If you went on a Ski Safari, which one did you do? How would you rate it?

Any feedback on your trip?
11. The Ski Safari Travel Pack
Please rate your pre-departure travel pack. Can we make any improvements?
General Comments & Suggestions:

Holiday Score

Please give your holiday a score out of 10 to indicate your overall level of satisfaction: /10
Please give Ski Safari a score out of 10 to indicate your overall level of satisfaction: /10
Would you travel with Ski Safari again?:
How did you hear about Ski Safari?
What influenced you to book your holiday through Ski Safari?
Service Knowledge Special Offer Price Advertising Recommendation

Other
What could we do better? Are there any improvements we could make or new services we could offer?
Do you know of anyone else who might be interested in receiving our brochure? Please give their names & addresses below - we will not use the details you provide for any other purpose.

Other Holidays


We would be interested to hear about the other holidays that you go on… and we hope you’ll be interested to know about the other holidays that we offer!
Do you go on Cycling or Walking holidays? Cycling Walking
Would you like to hear about cycling & walking holidays in Europe offered by our sister company Freedom Treks?
Do you go on Active Beach holidays?
Would you like to hear about kitesurfing, windsurfing and active beach holidays offered by our sister company Waveriders?
Do you go on Fly-Drive or Lakes & Mountains holidays?
Would you like to hear about summer holidays in Canada (including bear watching, whale watching and motorhomes) offered by our sister company Sea 2 Sky?
What other holidays do you go on that are not mentioned above?

Online Reviews:

We'd really appreciate it if you could share your holiday feedback and experiences with other customers by writing a review below. These will be displayed on the 'Reviews' page on the relevant resort/city/property/ski safari page on our website.

As a thank you, for every review you write, we'll enter you into a separate 'Reviews' draw to win £100 off your next Ski Safari holiday (terms & conditions).

Please add as many reviews as you like - just click on the links below to open up a review box then click the 'Submit' button at the bottom of the form to submit both your questionnaire and reviews.






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Thank you for your time and we hope you choose to travel with Ski Safari in the future.

More fantastic holidays in the fresh air from the same team!
Freedom Treks
Cycling & Walking		 Waveriders
Kitesurfing & Windsurfing