The airlines we use include Air Canada, British Airways, Delta Airlines, United Airlines, US Airways, Continental Airlines, American Airlines, Virgin Atlantic, Swiss, ANA and Lan Chile.

Regional add-ons:
We offer add-ons from UK regional airports for most routes.

Flight-only:
We do not sell flights on their own, only as part of a package.

Taxes and other charges:
Our prices include all taxes.

Passenger names:
Flights must be booked in your name as it appears in your passport. This is very important as name changes are not normally allowed after booking. If changes have to be made, it may mean you have to buy another flight.

Airline websites and on-line services:
Most airlines now offer a range of services through their websites (details in the table below) which can greatly enhance your flight experience, for example up to date flight information, meal and seating requests and on-line and telephone check-in.  We strongly recommend that you use these services. You can also provide the required API (Advance Passenger Information) on-line, see the tab above.

Baggage allowances:  
Baggage allowances are often changed, in particular with respect to hand and hold luggage allowances and sporting equipment.  We advise you to check your airline’s website prior to departure and/or your e-ticket for the latest information on baggage allowances and hand luggage restrictions.  Most airlines permit a ski/boot bag in addition to your normal hold luggage. We automatically register skis and boots for you on Air Canada flights.

If you exceed the luggage allowance, you may be liable for excess baggage charges.

Meal requests:
Any meal requests made on your booking information form will be made by us on your behalf.  Any subsequent meal requests should be submitted to us in writing (email is fine).

Seating and airline contact information:
The airlines release only a certain number of seats for pre-allocation on each flight, the remainder being allocated on check-in. Unfortunately, we are not able to do pre-seating for you. However you can do this directly with the airline either by phone, or in some cases on their website, and providing your flight locator (given on your holiday confirmation invoice). Please note that airlines reserve the right to amend seating requests and to change aircraft types and schedules without notice.

Flight schedule changes:
Please note that flight schedule changes are now very commonplace and it is likely your flight timings will change between booking your holiday and when you travel.  This is completely out of our control.  However, the vast majority of these changes are very minor and will not affect your itinerary. If there is a flight schedule change of more than 30 minutes then we will advise you of this as soon as possible and take appropriate action. In view of this situation we do ask you to check your flight tickets/itinerary very carefully when they are sent through in your travel pack.  It is also advisable to call the airline or check their website the morning of your departure to ensure your flight is on time.

Flight delays and cancellations:
The Denied Boarding Regulations 2004 require airlines in certain circumstances to provide assistance to passengers and/or compensate in the event of denied boarding, cancellation or long flight delay.  Where your flight is delayed or cancelled, please contact the relevant airline – we have no liability to provide assistance or compensate in this event.  For further information on this regulation visit www.dft.gov.uk

Luggage handling:
The US authorities search 10% of bags that go through the hold and if the bags are locked they will break the locks - and possibly cause damage to the bag.  The security agency in the US - the Transportation Security Administration (TSA) - is not liable for any locks broken, so customers may want to secure their cases with ties as the TSA will replace these and there are also specific locks you can buy that can be opened and re-locked.  For more information see www.tsa.gov

Data Protection:
Please be aware that your flights are booked using a variety of flight booking systems, including the CRS (Central Reservation System) Worldspan.  Worldspan processes and stores personal data required to book your flights on behalf of Ski Safari which is necessary to complete your travel arrangements.  The data processing and storage are conducted in accordance with the Worldspan Privacy Principles which are available for review at www.worldspan.com/privacy.  Please also note that airlines reserve the right to pass on any personal information contained within your flight booking to the relevant authorities as required.

Honeymoon travellers:
We find that newly married couples often wish to travel under their married name on honeymoon.  Unless you have enough time to get a full passport in your new married name before travelling we do not recommend this.  It is easier and less stressful, albeit not as romantic, to book flights in a maiden name and stick with an existing passport and then make the necessary changes when you return home.