Holiday Information

All of the information in this section is held in our Important Information Booklet which can be viewed and/or printed off in full by clicking on the link in the 'Useful Documents' tab below. If you have any queries or question, please call us on 01273 224 060.

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Our 100% Financial Protection Promise

 

Your money is safe with us...

No matter what type of holiday you have booked with Ski Safari, your money is protected:

Package holiday with flights:

If you have booked a package holiday with flights, your money is protected under our Air Travel Organiser's Licence (ATOL) with the Civil Aviation Authority (CAA). Our ATOL number is 4488. See www.caa.co.uk for further information.

In the unlikely event that Ski Safari become insolvent, the CAA will arrange any refund of your money paid to us before the start of your holiday. If you are already on holiday, the CAA will arrange your repatriation.

Package holiday without flights:

If you have booked at least 2 holiday elements with us such as accommodation, transfers and ski extras, but not your flights, your money is protected by a Total Payment Protection (TOPP) insurance policy.

In the unlikely event that Ski Safari become insolvent, you will be refunded if we fail before you go on holiday. If you are already away on holiday, arrangements will be made to ensure you can continue with your holiday or you will be refunded for any holiday you have been unable to complete.

Single element holidays:

We go above and beyond our legal obligations and also protect your money if you have booked just one element of your holiday with us (e.g. your hotel or your ski extras). Your money is protected by a Total Payment Protection (TOPP) insurance policy.

In the unlikely event that Ski Safari become insolvent, you will be refunded if we fail before you go on holiday. If you are already away on holiday, arrangements will be made to ensure you can continue with your holiday or you will be refunded for any holiday you have been unable to complete.

 

ATOL     TOPP   

 

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The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 4488. ATOL Protection extends primarily to customers who book and pay in United Kingdom. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For futher information, visit the ATOL web site at www.atol.org.uk. For holidays that do not include flights, you are protected by Tour Operator Failure Cover Insurance.